Returns

Exchanges & Refunds

Instructions for Exchanges and Refunds

1. The microscopic bubble marks or holes that may occur during the manufacturing process will not affect the quality or performance of the product. For this reason, no after-sales service, exchange, or refund will be provided.

2. Depending on the environmental conditions and management methods, peeling may occur between the mat and the film paper, but in this case, please understand that it is difficult to provide after-sales service, exchange, or refund.

3. Damage caused by improper product management, such as floor discoloration, odor, and mold, is considered the responsibility of the customer and cannot be refunded. We do not accept exchanges or refunds due to the customer's change of mind that occurs after professional construction.